Responsible Gaming

Gambling always carries a real risk of financial loss. No bet is guaranteed, and you should never stake money that you need for daily life, bills, or family responsibilities.

On WinWin, you can keep your betting safe and controlled by following some simple principles:

• Treat all games and bets as entertainment, not as a source of income or financial planning.
• Decide a fixed budget for playing and respect that limit, even when you feel tempted to continue.
• Use deposit limits, loss limits, and session limits in your account settings to manage how much you spend and how long you play.
• Take regular breaks so that gambling does not affect your work, studies, sleep, or relationships.
• Keep your betting separate from loans, credit cards, or money borrowed from friends and family.
• Accept losses as part of gambling and avoid trying to recover money by increasing bet size.
• Check your emotions before you play; avoid gambling when you feel stressed, depressed, or angry.
• Review your betting history from time to time to learn how you play and adjust your limits when needed.

Responsible play helps protect your financial and emotional wellbeing. Careful control of your behaviour allows you to enjoy games safely over the long term.

Gambling addiction can develop slowly and may be hard to notice at first. Paying attention to early warning signs can help you or someone close to you get support in time.

Possible indicators of a betting problem include:

• Thinking about gambling most of the day or planning the next bet all the time.
• Increasing bet amounts regularly to feel the same level of excitement.
• Finding it difficult to stop playing, even after reaching the set limit or losing more than planned.
• Trying many times to cut down or quit gambling, but failing to stay away.
• Chasing losses by placing new bets to recover money that has already been lost.
• Hiding betting activity from family and friends or lying about how much time and money is spent.
• Using loans, selling belongings, or using money meant for rent, food, education, or medical costs to gamble.
• Feeling restless, irritable, or low in mood when unable to gamble or when trying to reduce play.
• Allowing gambling to affect job performance, studies, family life, or social relationships.
• Feeling guilt, shame, or hopelessness after gambling but continuing to play.

Gambling addiction is a serious condition that requires attention and proper support. Early recognition and action can reduce harm and protect your long-term wellbeing.

Betting addiction can be managed, and recovery is possible when you take structured steps. Practical actions and support can reduce harm and help you regain control over your finances and daily life.

Useful recommendations to manage or prevent gambling addiction include:

• Set strict deposit, loss, and session limits in your WinWin account and do not change them during emotional moments.
• Create a clear monthly budget where money for bills, food, transport, savings, and family needs is fully separated from any gambling funds.
• Take regular breaks from play, including full days or weeks without gambling, to reset your habits.
• Avoid betting when you feel lonely, stressed, angry, or under the influence of alcohol or other substances.
• Turn off app notifications or marketing messages if they make it harder for you to control your urges.
• Use self-exclusion or time-out options on the platform if you feel your gambling is no longer safe.
• Speak honestly to a trusted family member or friend about your betting behaviour and ask for support in keeping to your limits.
• Keep a simple record of money spent on gambling so that you see the real impact on your budget.
• Replace gambling time with other activities, such as sports, social events, religious activities, or hobbies that relax your mind.
• Seek professional counselling or local support services in Bangladesh if gambling is causing serious stress, debt, or relationship problems.

Taking these steps early can protect your finances, mental health, and social life. Responsible control is central to safe play on WinWin and to your overall wellbeing.

If gambling is affecting your life, you do not need to handle it alone. Confidential help and professional support are available for people in Bangladesh who face betting addiction or harmful gambling behaviour.

External support resources include:

• NIMH, National Institute of Mental Health, Dhaka
  Government mental health services that can guide you to counselling and addiction support.
  Website: https://nimh.gov.bd/
• BSMMU Psychiatry Department (Bangabandhu Sheikh Mujib Medical University)
  Specialist psychiatric services, including help for addictive behaviours.
  Website: https://bsmmu.edu.bd/
• Ain o Salish Kendra (ASK)
  Rights-based organisation that may provide referrals for social and psychological support.
  Website: https://www.askbd.org/
• Moner Bondhu
  Mental health counselling service offering online and phone support for stress, anxiety, and addiction-related issues.
  Website: https://monerbondhu.org/
• Kaan Pete Roi (emotional support helpline)
  Emotional support over phone for people in distress, run by volunteers.
  Website: https://www.kaanpeteroi.org/
• Local psychiatrists and clinical psychologists in Bangladesh
  You can consult registered mental health professionals in your city for individual assessment and treatment.

These services can help you understand your situation, learn safer habits, and access ongoing support when needed.

If you feel that gambling is no longer under control, you can contact WinWin customer support for guidance on responsible gaming tools and account settings. Our team can provide information about limits, self-exclusion, and other options that support safer play for users in Bangladesh.

You can reach WinWin support through:

• Live chat in your account interface, available for registered players.
• Email support using the help address listed in the Help or Contact section of the site.
• In-site help centre where you can submit requests and review guidance on responsible gambling tools.

Support staff can explain available control options so that you can protect yourself and manage your betting responsibly.