WinWin Rules and Regulations in Bangladesh

These general terms explain how the betting services are operated for users in Bangladesh and how your legal rights and duties are defined. You should read this section together with the other rules on bets, payments, privacy, security and responsible gambling.

User agreement and acceptance of terms

• By creating an account, ticking any acceptance box, or continuing to use the services, you enter into a binding agreement based on these terms and all policies referenced in them.
• The agreement is between you as the account holder and the operator that provides the WinWin platform.
• The current version of the terms applies each time you place a bet or use any bonus or service.

Eligibility and user requirements

You confirm and guarantee that:

• You are at least 18 years old or above the minimum age for betting allowed under the laws of Bangladesh, whichever is higher.
• You are a resident or are physically located in a jurisdiction where online betting on this platform is not prohibited.
• You act on your own behalf, not as an agent or on behalf of another person.
• You use funds from lawful sources and not from any criminal activity.
• You are not subject to any self‑exclusion, court order or other restriction that would bar you from betting activities.

You are responsible for checking that your use of the services is legal under any law or regulation that applies to you in Bangladesh or elsewhere.

Changes to terms and services

• The operator may update, amend or replace these terms, the betting rules, bonus conditions or any policy at any time, to reflect legal, regulatory, technical or operational requirements.
• Updated terms come into effect once they are published on the official website or app, or at a later date stated in the notice.
• If you continue to use your account, place bets or claim bonuses after changes take effect, you are treated as having accepted the new version.
• If you do not agree, you must stop using the services and request closure of your account.

Proper use of the platform

You agree that you will:

• Use the platform solely for personal entertainment, not for business or professional betting operations.
• Provide accurate, complete and up‑to‑date registration and account information.
• Keep your login details and any authentication codes confidential and not share them with any third party.
• Use only one account, unless the operator expressly authorises otherwise.
• Access the services using hardware, software and internet connections that are lawful and do not interfere with platform operations.

You must not:

• Manipulate odds, events, bets, bonuses or systems by using bots, scripts, automated tools, collusion or any other unfair methods.
• Attempt to gain unauthorised access to any account, system, server, data or network.
• Use the services for money laundering, terrorism financing, fraud, match‑fixing or any other illegal activity under the laws of Bangladesh or any other jurisdiction.
• Harass, threaten or abuse customer support staff or other users.

Breach of these principles may lead to suspension or closure of your account, cancellation of bets, removal of bonuses and reporting to authorities where required.

Intellectual property and content protection

• All software, code, databases, designs, graphics, text, odds formats, event data and branding displayed on the platform are protected by copyright, trademark and other intellectual property rights.
• You are granted a limited, non‑exclusive, non‑transferable licence to access and use the services for personal betting in accordance with these terms.
• You may not copy, modify, distribute, sell, reverse engineer, decompile, disassemble or otherwise exploit any part of the platform or content, except where permitted by mandatory law.
• Any unauthorised use of content may result in civil or criminal action under applicable law.

Liability limitations

Subject to applicable law in Bangladesh:

• Services are provided using reasonable skill and care, but outcomes of events and bets are not guaranteed.
• The operator is not liable for:
• Losses arising from your failure to protect your login data.
• Bets placed by any person who gains access to your account due to your negligence.
• Interruptions, delays or technical issues caused by third‑party internet providers, mobile networks or hardware failures beyond the operator’s reasonable control.
• Errors in input by you, including mistakes in bet amounts, selections or event choices.
• The operator’s total liability to you for any claim related to the services will, to the extent permitted by law, be limited to the lower of:
• The net amount you have deposited and not yet used or withdrawn, and
• The value of the bet or transaction that is directly related to the claim.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion would be unlawful under applicable law.

This section explains the general rules for bets placed through your account in Bangladesh. These rules apply to all betting services unless more specific rules for a particular sport, event or promotion state otherwise.

Eligibility to place bets

• Only registered account holders who have passed required checks and whose accounts are active may place bets.
• You must be logged into your account and have sufficient available balance to cover the stake and any applicable charges.
• You must not place bets on behalf of another person, nor may another person place bets on your behalf.

The operator may restrict betting activity in Bangladesh or any other territory to comply with legal or regulatory obligations.

Bet acceptance and confirmation

• A bet is considered offered by you when you submit the betting slip.
• A bet is treated as accepted only when it appears as “accepted” or similar wording in your account history, with a unique reference number.
• If any technical error leads to doubt about whether a bet was accepted, the official record stored in the operator’s system will prevail.
• The operator may refuse any bet, in whole or in part, without giving a reason, where required for integrity or legal compliance.

Minimum and maximum stake limits

• Minimum stake per bet and per event is set by the operator and may vary between markets.
• Maximum stake and maximum potential return per bet or per event may also be limited.
• Limits can depend on:
• Type of sport or event.
• Type of bet (for example, single, multiple, system bets).
• Your account status and risk profile.
• Current limits may be displayed in the bet slip or elsewhere in the betting interface. If you attempt to place a bet outside permitted limits, the stake may be adjusted or the bet may be rejected.

Odds, event information and errors

• Odds and event information (for example, match start time, participants, statistics) are provided for your convenience but may be subject to change.
• Odds can be updated, suspended or removed at any time prior to acceptance of a bet.
• In the case of an obvious error in odds, event listing, market settlement or system calculation that a reasonable user would recognise as incorrect, the operator may:
• Void affected bets.
• Settle bets at the correct odds as determined by reference to reliable sources.
• If an event starts earlier than scheduled and a bet is placed after the actual start time, that bet may be void or settled according to more specific rules for that market.

Settlement of bets, wins and losses

• Bets are settled based on the official result of the relevant event as confirmed by the governing body or reliable official source at the time of settlement.
• If the result is later changed for any reason, the original settlement will normally stand, unless a correction is required by law or by official regulatory instruction.
• Your win for a successful bet is calculated as:
• Stake multiplied by the final odds, minus any charges that apply under these terms.
• If a bet loses, the full stake is deducted from your account.
• If a bet is void, the stake is returned to your account balance.

Betting restrictions and account limits

To comply with legal, regulatory, integrity and responsible gambling obligations, the operator may:

• Limit or restrict certain types of bets or events for Bangladesh users.
• Suspend betting markets before or during an event.
• Set individual betting limits or conditions on specific accounts.
• Prohibit in‑play bets or certain combinations of outcomes where required by law.

You may also set your own limits for responsible gambling, as described in the responsible gambling section.

Cancellation, voiding and cash out

• Once accepted, a bet cannot normally be amended or cancelled by you.
• A bet may be voided in whole or in part where:
• An event is postponed, abandoned or cancelled, and no official result is declared within a period stated in the detailed sport rules.
• A market description is materially wrong.
• Regulations, integrity concerns or legal instructions require voiding.
• Any available early settlement or cash‑out feature is offered at the operator’s discretion. Amounts offered for cash‑out are calculated based on current odds, event status and risk models and are not guaranteed.
• If a technical failure affects cash‑out, the original bet will normally stand and be settled on the final official result.

This section sets out the rules for deposits, withdrawals and related payment operations for accounts operated in Bangladesh.

General principles for payments

• You may only use payment methods that are registered in your own name and legally allowed under Bangladeshi law and the rules of the relevant payment provider.
• All deposits and withdrawals are subject to these terms, anti‑money laundering controls and security checks.
• The operator may use third‑party payment processors to handle transactions on its behalf.

Deposits: funding your account

• Available deposit methods for Bangladesh users may include, subject to change:
• Local bank transfers.
• International cards, where permitted.
• Approved mobile payment solutions.
• Other electronic wallets or methods expressly listed in the cashier section.
• Minimum and maximum deposit amounts depend on the chosen method and may be shown in the payment interface.
• Certain methods may involve processing fees charged by banks or payment providers. The platform will indicate any fee that is charged directly to you where possible.
• Deposited funds are credited to your account balance once the operator or its payment partners confirm receipt.

Withdrawals: access to your funds

• Before any withdrawal is processed, you may be required to complete identity and payment method verification.
• In most cases, withdrawals should be made using the same method you used for deposits, unless this is not possible due to technical or regulatory reasons.
• The operator may set:
• Minimum withdrawal amounts.
• Maximum withdrawal per transaction, per day or per month.
• Processing times vary depending on method and external banking systems. Indicative timeframes are normally stated in the cashier section but are not guaranteed.

Verification, KYC and AML controls

• To comply with legal and anti‑money laundering requirements, you may be asked to provide documents such as:
• Valid government‑issued identity document.
• Proof of address in Bangladesh or your current place of residence.
• Proof of ownership of payment methods used.
• Until verification is completed to the operator’s satisfaction, the operator may:
• Limit deposits, bets or withdrawals.
• Place temporary holds on funds.
• Suspend part or all access to services.

Transaction review, restrictions and reversals

• The operator reserves the right to review any transaction for fraud, misuse of bonuses, chargebacks, or breach of these terms.
• Where a transaction is suspected to be connected to unlawful activity or breach of rules, the operator may:
• Block or delay the transaction.
• Reverse or cancel it, where possible.
• Freeze related funds pending investigation.
• Report relevant information to competent authorities, subject to applicable law.
• You are responsible for paying any bank charges, currency conversion costs or taxes that may apply to transfers between your bank or wallet and your betting account.

Currency and exchange

• The main account currency for Bangladesh users will be indicated during registration or in your account settings.
• If you use a payment method in a different currency, your bank or payment provider may convert amounts at its own rate and may charge fees. The operator is not responsible for rate differences or foreign exchange losses.

Cancellation of operations

• Once a deposit or withdrawal request is submitted, it may not be possible to cancel if processing has started.
• If you request cancellation of a pending operation, the operator may agree or refuse at its discretion and in accordance with legal requirements and payment provider rules.
• If a payment is cancelled or reversed by your bank, card issuer or wallet provider, any bets or bonuses funded by that payment may be voided, and any related winnings may be removed from your account.

Gambling should remain a form of entertainment, and you should always bet within limits that respect your financial situation and personal responsibilities. This section explains tools and information available to help you manage betting behaviour in Bangladesh.

Principles of responsible gambling

You are encouraged to:

• View betting as entertainment, not as a way to earn regular income.
• Decide on a clear budget for bets before you start and respect that limit.
• Avoid chasing losses by increasing stake sizes after losing bets.
• Monitor the time and money spent on the platform.

If you feel that betting is causing problems in your life, you should stop using the services and seek professional support.

Control tools and limits

Subject to availability for Bangladesh users, the platform may provide one or more of the following tools:

• Deposit limits: Set a maximum amount that can be deposited into your account per day, week or month.
• Loss limits: Limit the amount you are prepared to lose over a set period.
• Session limits or time reminders: Receive notifications or automatic logouts after a chosen period.
• Reality checks: Periodic reminders showing how long you have been logged in and how much you have staked.

You can normally adjust limits in your account settings, subject to cooling‑off periods. Reducing a limit may take effect immediately, while increasing or removing a limit may become active only after a waiting period.

Self‑exclusion and temporary breaks

If you feel that you are losing control of your betting behaviour:

• You may request a temporary break or a longer self‑exclusion period.
• During self‑exclusion, account access for betting will be blocked. Depending on the type of exclusion, residual account functions such as withdrawal of remaining balances may stay available.
• Self‑exclusion requests should be made through official support channels described in the help section.

You must not attempt to open new accounts or otherwise bypass a self‑exclusion. Any such accounts may be closed once detected.

Support and help resources in Bangladesh

If you believe you may have a gambling problem, consider contacting:

• A local doctor or mental health professional.
• Counselling services that specialise in addiction support.
• Trusted community organisations or helplines available in Bangladesh.

International resources that may provide information and self‑assessment tools include:

• Gambling Therapy (online support service).
• Gamblers Anonymous (international fellowship of people who share their experience and support).

These external organisations are not controlled by the operator, but links or references may be included on the platform to assist you in finding help.

This section explains how anti‑money laundering and counter‑terrorism financing obligations are applied to accounts in Bangladesh. These measures protect both the platform and users and are required by law and international standards.

Legal obligations

The operator must:

• Take steps to identify users and verify their identity.
• Monitor transactions and betting patterns for suspicious activity.
• Keep records of identification data, payments and betting activity for a legally required period.
• Report certain transactions or behaviours to competent authorities where required by applicable law.

By using the services, you agree that such checks and reports may be carried out as part of the legal framework governing financial and gambling services.

Know Your Customer (KYC) procedures

• You may be required to complete KYC checks before deposits, bets or withdrawals are allowed.
• KYC may involve collection and verification of:
• Full legal name and date of birth.
• Residential address in Bangladesh or elsewhere.
• National identity card, passport or similar document.
• Proof of ownership of bank accounts, cards or wallets used for payments.
• Additional documents can be requested where risk indicators or regulatory rules require enhanced due diligence.

If you do not provide accurate and complete information or refuse to cooperate, the operator may suspend or close your account and freeze funds where permitted by law.

Transaction monitoring and suspicious activity

The operator uses automated systems and manual reviews to examine:

• Frequency and size of deposits and withdrawals.
• Unusual patterns of bets that do not appear consistent with normal entertainment betting.
• Use of multiple payment methods or accounts that appear connected.
• Any link to countries, persons or organisations subject to sanctions or restrictions.

If activity is considered suspicious or inconsistent with the stated purpose of the account, the operator may:

• Request additional documents or explanations.
• Delay or block transactions.
• Freeze part or all funds pending review.
• File reports with relevant authorities, without informing you where law prohibits such notification.

Consequences of AML breaches

• Using the platform for money laundering, terrorism financing, fraud or any related offence is strictly prohibited.
• If the operator has reasonable grounds to believe that your account is linked to such activity, it may:
• Close the account.
• Void bets and confiscate funds, where allowed by law.
• Cooperate fully with law enforcement and regulatory bodies in Bangladesh or abroad.

You are responsible for ensuring that all funds used for betting come from lawful sources and that your use of the services does not breach any financial or criminal law.

This privacy section explains how personal data of users in Bangladesh is collected, used, stored and protected. It also sets out your rights in relation to your personal information.

Data collected

The operator may collect and process the following categories of data:

• Registration and account data: name, date of birth, contact details, username, password, language and currency preferences.
• Verification data: copies of identity documents, proof of address, payment method details and any other information required for KYC and AML checks.
• Usage and betting data: login times, device and browser information, IP address, betting history, deposits, withdrawals, bonuses used and communications with customer support.
• Technical and cookie data: information about your interaction with the website or app collected through cookies and similar technologies, subject to applicable consent rules.

Purposes of data use

Personal data is processed for purposes such as:

• Creating and managing your account and providing requested services.
• Verifying identity, assessing eligibility and performing AML checks.
• Processing deposits, withdrawals, bets and bonus allocations.
• Calculating and settling bets and managing account balances.
• Detecting and preventing fraud, abuse, match‑fixing and other violations of terms.
• Complying with legal and regulatory obligations applicable to betting and financial services.
• Analysing platform performance to maintain and improve the user experience, subject to applicable data protection rules.

Data sharing and international transfers

Subject to legal requirements, your data may be shared with:

• Group companies that support operation of the platform.
• Payment providers, banks and financial institutions processing your transactions.
• Identity verification and risk management service providers.
• Regulatory authorities, law enforcement or courts in Bangladesh or other jurisdictions where the operator is required to provide information.

If data is transferred outside your country, appropriate safeguards will be used in line with applicable data protection legislation.

Data retention

• Personal data is kept for as long as necessary for the purposes described above and for any additional period required by law, such as record‑keeping rules for betting and financial services.
• After the retention period ends, data is deleted or anonymised, unless further storage is justified by ongoing legal proceedings or regulatory inquiries.

Your rights regarding personal data

Subject to applicable law and identity verification, you may have rights to:

• Request access to personal data held about you.
• Ask for correction of inaccurate or incomplete data.
• Request deletion of data where there is no legal reason to keep it.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent, without affecting previous lawful use.

Requests can be made through the contact channels indicated in the help or privacy sections. Some rights may be limited where the operator must keep data to comply with legal obligations.

Cookies and tracking technologies

• Cookies and similar technologies may be used to operate the site, keep you logged in, secure your account, measure traffic and customise content.
• You may manage cookie settings through your browser or device, but blocking certain cookies may affect access to some services, such as secure login or bet placement.

This section describes the main security measures applied to safeguard user accounts, bets and personal information for users in Bangladesh.

Security commitments

The operator aims to:

• Protect account access from unauthorised use.
• Safeguard the confidentiality and integrity of personal and payment data.
• Maintain reliable and secure systems for betting, settlement and payments.

Security measures are regularly reviewed and updated in line with technological and regulatory developments.

Technical protection measures

The platform may use, among other tools:

• Encryption technologies to protect data transmitted between your device and the servers, particularly login details, payment data and other sensitive information.
• Secure server infrastructure and firewalls to reduce risks of unauthorised access or attacks.
• System monitoring to detect unusual account activity, such as repeated failed login attempts or abnormal betting patterns.

While no system can guarantee absolute protection against all threats, reasonable efforts are made to minimise risks according to industry standards and applicable legal requirements.

Account protection and two‑factor authentication

• You are responsible for keeping your username, password and any security codes secret.
• You should choose strong passwords, change them regularly and avoid using the same password on different sites or services.
• Where available, you are encouraged to enable additional security features such as two‑factor authentication, which requires a second form of verification during login or key operations.
• If you become aware of any unauthorised access or suspect that your credentials have been compromised, you must:
• Change your password immediately.
• Inform customer support through official channels.

The operator may temporarily block access or require extra verification if suspicious activity is detected on your account.

System outages and maintenance

• From time to time, systems may be taken offline for scheduled maintenance or security upgrades. Efforts are made to perform such work at times that minimise impact on betting activities.
• Unexpected outages or technical failures may occur. In such cases, the operator will seek to restore services as soon as reasonably possible.
• During outages, access to your account, betting markets, bonuses or payments may be limited. Management of unsettled bets will follow the betting rules and any additional procedures published on the platform.